Our Policies

Terms & Conditions, Refund Policy, Pricing & Promotion Policy.

Payments & Refunds Policy

Disputes and Cancellations

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact XYZDEVS Customer Support department for assistance.

  • Order cancellations can be performed on xyzdevs, when eligible, by Customer Support or through the Resolution Center per order.

  • Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.

  • In the event that you encounter an issue related to the service provided in an order, you are encouraged to use the Site's dispute resolution tools to attempt to resolve the matter.

  • XYZDEVS, through its Payment Services Provider, reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.

  • All transfer and assignment of intellectual property to the Buyer shall be subject to full payment and the delivery may not be used if payment is canceled for any reason.

  • If an order is canceled (for any reason), the funds paid will be returned to the Buyer’s wallet Balance.

  • Revisions to deliveries can be performed by Sellers based on the Seller’s Gig and customer care. Sellers may determine the amount of revisions they wish to offer, including no revisions.

  • Requests for revisions can be performed through the Order Page while the order is marked as Delivered.

  • Requesting to gain more services from Sellers beyond the agreed requirements by using the Request Revisions button is not allowed.

Order Cancellations

  • XYZDEVS encourages Buyers and Sellers to resolve service disputes mutually using the Resolution Center on order page.

  • Eligibility for requests to XYZDEVS to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations of our Terms of Service and/or our Community Standards, general misconduct, and improper usage of the XYZDEVS delivery system. See below for Order specific eligibility.

  • Completed orders (or, where applicable, completed milestones) may be canceled, upon review of our Customer Support team, up to 14 days after the order (or Milestone) is marked as complete. Please be advised that orders cannot be partially canceled (i.e. we can only cancel the entire order when it is justified).

  • In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed order even after 14 days have passed from its completion. In such cases, the amounts paid for the canceled order will be returned to the Buyer’s xyzdevs Balance and will be deducted from the Seller’s xyzdevs Balance or, if there are no sufficient amounts in the Seller’s xyzdevs Balance, from future revenues of such Seller.

  • Orders are not eligible to be canceled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Gig Page. You may rate your experience with the Seller on the Order Page, including the overall level of service quality received.

  • You must use XYZDEVS Resolution Center to address your concerns and desired resolution related to the service provided by their Seller prior to contacting Customer Support. Customer Support will not take any action against Orders where the applicable has failed to inform their Seller of issues related to the Seller’s service and will allow Sellers to provide a resolution first. This does not include non-permitted usage of XYZDEVS.

  • Any non-permitted usage of xyzdevs encountered during an Order, after being reviewed by our Customer Support team, may result in the order being canceled. This includes, but not limited to; harassment, unlawful behavior, or other violations of xyzdevs Terms of Service.

  • xyzdevs customer support will cancel orders based on, but not limited to, the following reasons:

Active orders (after requirements were submitted to the Seller and before the Seller delivers on xyzdevs):

  1. The Seller is late and unresponsive for more than 24 hours while the order is marked as Late.

  2. Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.

  3. Users supplied or included copyright/trademark infringing materials as part of their requirements or the Seller’s delivery.

  4. The user is no longer an active xyzdevs user due to Terms of Service violations or closure of their account.

Delivered Orders (after the Seller clicks Deliver Now and before the order is marked as complete)

  1. The Seller uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service. Note: Multiple reported offenses will result in permanent suspension of your account.

  2. The Seller delivers no files and/or proof of work related to the agreed upon order requirements. Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.

  3. The Seller requests additional payments, on or off the XYZDEVS platform, by withholding the final delivery of services directly related to the agreed requirements.

  4. The Seller is withholding the final delivery of services for improved ratings.

  5. Users who abuse the Request Revisions button to gain more services from Sellers beyond the agreed requirements.

  6. Users who threaten to leave a damaging review to gain more services from the Seller not related to the agreed requirements.

Completed Orders (after the order is marked as complete and before the 14-day limitation)

  1. Users who have been reported to use copyright/trademark infringing materials after verification and with proof.

  2. Users who did not purchase commercial use rights and are reported to have used the materials commercially. Note: Terms of Commercial use are found on the Seller’s Gig Page and cannot be retroactively included once the order is completed for over 14 days.

  3. XYZDEVS Customer Support will review cases of Order delivery manipulation that prevents users from fully utilizing our Resolution Center that enabled the order to be marked as complete.


XYZDEVS reviews cases of payment provider chargebacks and disputes on behalf of Sellers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Seller’s favor. If the chargeback case allows, xyzdevs  will return parts or full revenue back to Sellers, otherwise the chargeback amount will be borne by the Seller. 

  • XYZDEVS does not automatically refund payments made for canceled orders back to your payment provider. Funds from order cancellations are returned to the Buyer's xyzdevs Balance and are available for future purchases on xyzdevs. Funds returned to your XYZDEVS Balance from canceled orders will not include service fees paid.  

  • Deposit refunds (i.e. refunds directly to your payment provider) can be performed by our Customer Support team, based on the Order’s original payment amount and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.

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